Questions? You’ve Come to the Right Place!
Frequently Asked Questions
What is the shelf life of your meals?
When do I pick up my meals?
Properly refrigerated, our meals will last five days after the date of preparation. They should be consumed or frozen by the “Best By” date on the label.
What if I need meals now?
Most pickups are available Monday by 10am. However, pickups at our Oak Grove Kitchen begin on Sunday between 4pm-7pm.
Please note: If your order has not been picked up for two days, we will attempt to make contact via the phone and email you have provided. Orders that exceed their “Best By” date will be disposed of. Natural Selection Meal Preps is not responsible for unclaimed orders, and cannot hold expired meals.
What meals do you stock in-store?
We have several store locations that hold a variety of meals for you to “Grab and Go”. In fact, you can purchase an entire week worth of meals if you prefer!
What if I do not want a subscription?
We keep an assortment of meals in our “Grab and Go” refrigerators at all times. Some items in-store are not available for purchase online. Feel free to contact your preferred location to see what we’ve got in stock!
Do you freeze your meals?
If you would like only a week of meals, you can order one of our Meal Packs. You can also just order one or two items from our À la cart section.
Can I freeze the meals?
All of our meals are prepared fresh after you order. Unlike other services, our meals are never frozen.
What are the reheating instructions?
The meals can be frozen; however, we prepare and sell all of our meals fresh.
Do you deliver directly?
We provide reheating instructions on each item description within the website.
Most meals - Keep the lid loosely atop and reheat in a conventional microwave for 1.5 minutes.
Most wraps - Reheat in a conventional microwave for 45 seconds to 1 minute.
Times may vary. An oven may be used if contents are removed from packaging.
How often does your menu change?
Not at this time, we operate locally and are working to expand our available pick-up locations. We do plan on delivering in the future.
What is your policy on food allergies?
We have a set menu of popular items that are likely to stay for a while. However, we are adding and rotating new items on a monthly basis. Follow us on Instagram and Facebook to see what’s cook’n!
What if there is an error with my order?
We post the known allergens of each menu item for those with minor food allergies and conduct safe food-handling procedures to avoid cross-contamination. However, due to the nature of a high-volume commercial kitchen, we cannot guarantee trace allergens will not be present.
I will be going out of Town, can I pause my meal plan?
If there is an error with your order, give us a call at 1-270-987-2801 or email us at firstname.lastname@example.org. We will do all we can to ensure you are satisfied with your order!
What is your cancellation policy?
You can pause your plan for up to two weeks at a time. This can be done in the customer portal in your profile. Pausing must be done for one or two weeks at a time.
If you wish to cancel, your food will be delivered for the current billing cycle and will then be canceled.
Signup for a Meal Plan Today!